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Returns Policy

Returns & Exchanges

We hope you are excited about your purchase as we are. However should you not entirely happy with your purchase you can return your item/s within 14 days of delivery, for a full refund to the original payment.


Return Conditions

Under the following conditions, items may be returned or exchanged:
• Product received is defective
• Product received is not-as-described on website
• Product is unused and in original packing

Items which meet the above criteria may be returned for a refund or exchanged for a non-defective copy of the original item ordered. Items may not be returned or exchanged:
• If the product has been worn or washed after receipt
• If the product has been damaged after receipt
• For hygiene reasons, we cannot offer refunds to pierced jewelry.

A request for returns or exchanges of an item purchased on the AfriCoulture website should be made within 14 days of receiving the order. After 14 days have elapsed from the date of delivery, the item no longer qualifies for a refund or an exchange.


Procedure for Returns & Exchanges

Upon receipt of an item which qualifies for returns and exchanges please login and complete the short returns from stating the order number and fault with the order delivered. In form, also indicate whether you would like to have it exchanged for a non-defective copy or if you would prefer a refund. Alternatively you can send an email to returns@africacart.com stating your order number and reason for return and we will email you a return code


When will I be refunded?

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the to the original payment account within 5 working days. Please note that it may take additional 3 - 5 working days for your bank to credit your account. We are not liable, and cannot take responsibility for any bank charges that you may incur during the refund process.



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